FAQ

1. Where do you ship?

We currently ship orders within the United States.

2. How long does order processing take?

Orders are generally processed within 1–3 business days after payment has been confirmed.

3. How long does delivery take?

Standard delivery generally takes approximately 3–8 business days after an order has been processed and shipped.

Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances.

4. How can I track my order?

When tracking information is available, it will be provided through the email address associated with your order. Please allow some time for tracking information to become active after shipment.

5. Can I change my shipping address after placing an order?

If you need to change your shipping information, contact us as soon as possible. We will try to make the change before the order is shipped, but changes cannot always be guaranteed once processing or shipment has begun.

6. What should I do if my order arrives damaged?

Please contact us as soon as possible and provide your order number along with clear photographs showing the damaged package or item. We will review the situation and provide an appropriate solution.

7. Can I return my order?

Eligible items may generally be returned within 30 days of delivery. Items should be unused, in their original condition, and accompanied by the relevant order information.

Please contact us before sending anything back so we can provide the appropriate return instructions.

8. How long does a refund take?

Once an approved return has been received and inspected, the refund is generally processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

9. Are there any automatic or recurring charges?

No. All purchases are one-time payments. We do not use automatic subscription renewals or recurring charges. A new payment is only made when you place a new order.

10. What payment methods are available?

Available payment methods are displayed during checkout. Payments may be securely processed through third-party payment providers such as Stripe.

11. What if I receive the wrong item?

Please contact us with your order number and details of the item received. If the issue is confirmed as a fulfillment error, we will review the situation and provide an appropriate solution.

12. What happens if my package is delayed?

First, check the tracking information associated with your order. If the package remains undelivered for an unusually long period, contact us and we will assist with reviewing the delivery status.

13. What if I entered the wrong address?

Please contact us immediately if you notice an incorrect address. We may be able to update it if the order has not yet been shipped. Once the package has been shipped, changes may not be possible.

14. How can I contact customer support?

For questions about orders, products, shipping, returns, or other assistance, please contact us:

Email: joseph@twilightbeastllc.com
Phone: +1 618-763-0991