Return and Refund Policy

At twilightbeastllc.com, we want customers to have a straightforward experience when requesting a return or refund. This policy applies to orders shipped within the United States.

1. Return Period

Customers may request a return within 30 days of delivery.

To be eligible for a return, the item should be unused, in its original condition, and accompanied by the original order information.

2. Items Not Eligible for Return

Certain items may not be eligible for return when they have been used, damaged after delivery, altered, or are otherwise not in their original condition.

If an item is returned in a condition that does not meet the applicable return requirements, the return or refund may be refused or adjusted.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs or other relevant information showing the issue. We will review the request and determine an appropriate solution, which may include a replacement or refund.

4. How to Request a Return

Before sending an item back, please contact us by email to request return instructions.

Please do not send a return package to an address that has not been confirmed by us. Return instructions will be provided after your request has been reviewed.

5. Return Shipping Costs

If the return is due to receiving a damaged, defective, or incorrect item, we may cover reasonable return shipping costs where applicable.

For other eligible returns, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable unless otherwise required by applicable law or the return is caused by an error on our part.

6. Refunds

Once the returned item has been received and inspected, we will review the condition of the item and process the applicable refund.

Approved refunds are generally issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed, depending on your payment provider or financial institution.

7. Partial Refunds

A partial refund may be issued when an item is returned with missing components, damage caused after delivery, signs of use, or other conditions that reduce its eligible refund value, where permitted by applicable law.

8. Return Address

Approved returns should be sent to:

Twilight Beast LLC
11131 E Sentiero Ave
Mesa, AZ 85212
United States

Please contact us before shipping a return to ensure the return is properly authorized and can be processed.

9. Exchanges

If you need a replacement because an item arrived damaged, defective, or incorrect, please contact us with your order information. We will review the request and determine whether a replacement or refund is appropriate.

10. Contact Us

For return or refund questions, please contact us:

Email: joseph@twilightbeastllc.com
Phone: +1 618-763-0991